This product is only available for collection from one of our visitor centres located at Heathrow Airport. Your ticket confirmation: You will receive an email confirmation at time of booking with your ticket voucher included. You can present either a paper or an electronic voucher. A copy of this voucher must be presented on arrival at our visitor centres, on the day of your collection. Our visitor centres Opening times: Daily 06:00 – 23:00 Location: Heathrow Airport, All arrival terminals. The pay as you go credit on the card never expires. It can be used for a return visit to London or pass it on to friends and family. The £5.00 cost of the card is not refundable. A refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine however the card will be cancelled and you won’t be able to use it again for future travel. Cancellation Policy: Tickets are not refundable. All sales are final and incur 100% cancellation penalties.