More Information

Full Product Description

As recommended by International Study Centre (Study Group), WeKnowLondon are specialists in car transfers for students. With certified drivers you can trust, and live support via our Webchat or 24/7 call-centre, you can rely on WeKnowLondon to get you safely and comfortably to/from your campus.

We have desks in every arrivals terminal at Heathrow, so if you are arriving at this airport you can be assured that someone will be there to provide on-the-ground support from the moment you arrive. At other airports and locations whilst we don't have staff on-site, we do have a 24/7 Call-Centre that you can rely on at any time of the day or night.

WeKnowLondon are certified members of the Licensed Private Hire Vehicle Association and licensed by Transport for London. Our drivers are selectively handpicked professionals, who undergo Enhanced Driver Security Vetting (DBS checks) and medical checks - because your safety is of paramount importance to us. 

Our smart, state-of-the-art technology allows constant tracking and monitoring of our vehicles, as well as live flights and live traffic conditions.

And lastly, the price you see is the price you pay, every time. Offering fixed price rides with no hidden fees, no matter the traffic conditions on the day.

Passengers and Luggage

Your safety is of paramount importance to us. Please be advised that we operate strict guidelines to passenger capacity and luggage allowances in our vehicles. 

When making your booking, please enter the number of passengers and suitcases you will be travelling with. 

You understand that when making the booking, if luggage or passenger numbers exceed the amount stated at the time of booking, we cannot facilitate the booking and you will be charged for the total amount.

If you need to amend the total number of passengers or luggage after making a booking, please get in touch with us.

There are multiple ways you can contact us:

Via our online WebChat (Monday - Friday, 09:00 - 17:00, Local Time)

By phone: +44 (0) 800 310 0442 (Available 24/7)

By email: bookings@weknowgroup.com (Available 24/7)

Waiting Time Allowances

The first 15 minutes after the time stated on your booking confirmation are included free of charge. Thereafter, we will try to contact you for an additional 15 minutes. If we cannot get in contact with you, please be advised that we cannot facilitate refunds on the booking. 

 

For airport pick ups, once you pass immigration, please get in contact with us so we can send in your driver. This way, we avoid any additional waiting time, which means you will avoid any additional fees.

There are multiple ways in which you can get in contact with us:

By phone: +44 (0) 800 310 0442 (available 24/7)

By email: bookings@weknowgroup.com  (available 24/7)

Or, via the WebChat (available Monday-Friday, 09:00 - 17:00, Local Time)

Additional waiting time is charged at £0.50 per minute. 

Where to meet your driver (at airports)

Where you'll meet your driver depends on the airport you have flown into.

Please find details for each airport by clicking on the WebChat icon in the bottom right hand corner of the screen and selecting "Student Transfers - Airport Maps" from the FAQ menu.

If you have any questions, feel free to reach out to us using the WebChat.

Confirmations, Amendments and Cancellations

Booking Confirmation 

We’ll keep in contact with you, updating you regularly on the status of your journey. After completing your purchase, you will receive an email confirmation letting you know we have received your booking, which will include your booking reference number and details of your ride.

We will email you again once your driver is on route to collect you with their name, contact number and registration plate number. This email will contain a link so you can see the position of the vehicle on a live map.

 

Amendments 

Plans change, often unexpectedly and we understand that. You are free to make changes to your booking at any time up to 24 hours before your agreed pick up time. Contact us as soon as possible and a member of our team will gladly assist you. 

 

Cancellations and Refunds 

Contact us as soon as possible if you wish to cancel a booking. Please be advised that you may incur additional charges up to the full amount of the booking if you fail to cancel prior to 24 hours before your agreed pick up time. 

Contact Us:

There are multiple ways you can get in touch with us.

Via our online WebChat which is located in the bottom right hand corner of the screen (Monday-Friday, 09:00-17:00)

Via email: customer.services@weknowgroup.com (Monday-Friday, 09:00-17:00)

Via phone: +44 (0) 800 310 0442 (24/7 - Monday-Sunday, 00:00-23:59)

Assistance with your booking

If you need assistance with making your booking, or have any questions, please feel free to get in touch with our team at any time.

Students attempting to make a booking from China may not be able to do so online due to the restrictions in place for Google, which we use to search for addresses. If you see an "Invalid Pick up from" or "Invalid Drop off at" please get in touch with us - we will make your booking manually in our system and send you a payment link.

There are multiple ways you can get in contact with us:

Via our online WebChat (Monday - Friday, 09:00 - 17:00, UK Local Time)

By phone: +44 (0) 800 310 0442 (Available 24/7)

By email: bookings@weknowgroup.com (Available 24/7)