Important Information about Airport Pick Up's At Heathrow Airport, please be advised that you will need to visit the WeKnowLondon desk, and our staff will call in the next available driver. The average wait time is around 10 minutes.Where to meet your driverAt Heathrow Airport, please visit the WeKnowLondon desk in the Arrivals hall of all Terminal...
Important Information about Airport Pick Up's
At Heathrow Airport, please be advised that you will need to visit the WeKnowLondon desk, and our staff will call in the next available driver. The average wait time is around 10 minutes.
Where to meet your driver
At Heathrow Airport, please visit the WeKnowLondon desk in the Arrivals hall of all Terminals where our staff will connect you with your driver. At your hotel, your driver will meet you outside the hotel on the forecourt.
Waiting Time Allowances - Private Rides
For private rides, 5 minutes free waiting time is included with your booking from the time stated on your booking confirmation. Thereafter, additional waiting time may be offered, charged at £0.50 per minute and payable via direct payment link, or directly to your driver.
If we are unable to get in contact with you after the 5 minute free waiting time, your booking will be cancelled and refunds are at the discression of WeKnowLondon.
Waiting Time Allowances - Shared Rides
For shared rides, 2 minutes waiting time is included with your booking from the time stated on your booking confirmation. As a shared ride with other passengers, your driver cannot wait for you so please be ready to meet your driver at the designated pick up time.
You will receive an email update around 30 minutes before your ride, with a link to delay your pick up time should you need a little extra time.
Availability Notice
Please note that whilst we always try to provide Fully Electric Vehicles, this service is subject to availability and may be facilitated with a Standard Vehicle if required.
Please note that due to high demand, we sometimes partner with trusted third-party suppliers to facilitate Car Transfers.
Child Car Seats
You are welcome to provide and fit your own child seat. Under TfL regulations, please be advised that our drivers are unable to provide or fit child car seats on your behalf. UK Legislation states that children under 3 years of age are able to travel unrestrained in the rear seats of the vehicle. Children over 3 years of age must use an adult seat belt in the rear seats of the vehicle. Adults, children over 14 years of age and those over 135cm in height must use an adult seat belt in the front or rear seats of our vehicles.
Accessibility
Unfortunately our vehicles are not wheelchair accessible at this time. We’re working hard to enable this service in the future.