Important Information about Airport Pick Up's We ask all customers to get in touch with us via email, webchat or phone (+44 800 310 0442) once your plane has landed and you have reached immigrations to confirm your preferred pick up time. This helps us avoid any additional waiting time, and therefore, waiting fees. Please have your basket reference...
Important Information about Airport Pick Up's
We ask all customers to get in touch with us via email, webchat or phone (+44 800 310 0442) once your plane has landed and you have reached immigrations to confirm your preferred pick up time. This helps us avoid any additional waiting time, and therefore, waiting fees. Please have your basket reference number above to hand.
At Heathrow Airport, if you do not get in contact with us prior to reaching the Arrivals Terminal, please be advised that you will need to visit the WeKnowLondon desk, and our staff will dispatch your driver. Please note that it may take up to 20 minutes for your vehicle to become available.
At other Airports, if you do not get in contact with us, your driver will be waiting for you at the time stated on your booking confirmation for the duration of your waiting time allowance.
Where to meet your driver
At Heathrow Airport, please visit the WeKnowLondon desk in the Arrivals hall of all Terminals where our staff will connect you with your driver. At your hotel, your driver will meet you outside the hotel on the forecourt.
Waiting Time Allowance at Airports
30 minutes free waiting time is included with your booking either from the time agreed on your booking confirmation, or from the time agreed upon contacting us on arrival. Thereafter, additional waiting time is charged at £0.50 per minute and payable either at the WeKnowLondon desk, via direct payment link or directly to your driver.
If we are unable to get in contact with you after the 30 minute free waiting time, your booking will be cancelled and refunds are at the discression of WeKnowLondon.
Waiting Time Allowances at Hotels and Other Locations
10 minutes free waiting time is included with your booking from the time stated on your booking confirmation. Thereafter, additional waiting time is charged at £0.50 per minute and payable via direct payment link, or directly to your driver.
If we are unable to get in contact with you after the 10 minute free waiting time, your booking will be cancelled and refunds are at the discression of WeKnowLondon.
Availability Notice
Please note that whilst we always try to provide Fully Electric Vehicles, this service is subject to availability and may be facilitated with a Standard Vehicle if required.
Please note that due to high demand, we sometimes partner with trusted third-party suppliers to facilitate Car Transfers.
Passengers and Luggage Allowance
Please be advised that we operate strict guidelines to passenger capacity and luggage allowances in our vehicles. Passengers may not exceed the amount stated on your ticket, and the maximum luggage allowance in all vehicles is 3 check in suitcases and 3 hand bags/laptop bags.
If passenger or luggage numbers exceed the recommended amount, we cannot facilitate the booking and you will be charged a £5 cancellation fee.
Child Car Seats
You are welcome to provide and fit your own child seat. Under TfL regulations, please be advised that our drivers are unable to provide or fit child car seats on your behalf. UK Legislation states that children under 3 years of age are able to travel unrestrained in the rear seats of the vehicle. Children over 3 years of age must use an adult seat belt in the rear seats of the vehicle. Adults, children over 14 years of age and those over 135cm in height must use an adult seat belt in the front or rear seats of our vehicles.
Accessibility
Unfortunately our vehicles are not wheelchair accessible at this time. We’re working hard to enable this service in the future.