The best way to avoid high roaming costs when you travel to the UK is to buy a local SIM card when you arrive at Heathrow. This is the best way to stay in touch and it doesn't have to cost much. Save time on arrival by pre-ordering your SIM card online for collection at the airport. You'll collect your SIM from the WeKnow welcome desks located in every arrivals terminal at Heathrow and our friendly staff will set up and activate your SIM card for you, free of charge, to make sure you're connected from the get go.

Please note: Lyca Mobile SIM cards only work with unlocked or Lyca Mobile devices.

Lyca Mobile 1GB SIM 

 Lyca Mobile 3GB SIM 

Lyca Mobile 5GB SIM 

Lyca Mobile 20GB SIM 

Lyca Mobile Unlimited SIM 

Lyca Mobile SIM cards only work with unlocked devices. 

Bundles are valid for 30 days upon activation, for further usage you will need to buy an additional top up. 

International calls to EU/EEA destinations including: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom. 

Please note this product cannot be delivered and is only available for our free Click & Collect service from our welcome desks located within every arrivals terminal at Heathrow Airport.

When checking out, please make sure you select the correct terminal you will be arriving in. We will have your order ready at our welcome desk for when you arrive, all you need to do is bring your booking confirmation containing your reference number with you. We recommend taking a screenshot of your booking confirmation and reference number before you fly, just in case you encounter difficulties connecting to the internet when you land. 

Find out more information and FAQs about our Click & Collect service here. 
 

Booking Confirmation 

You will receive an email confirmation of your booking with details of your order shortly after you check out. In the event that you do not receive an email from us, please check your Spam folder before notifying us by email quoting your full name and post/zip code so we can locate your order and resend your confirmation. 

E: customer.services@weknowgroup.com 

Amendments 

You can make amendments to your order up to 24 hours before your order is due for collection. In some circumstances you may need to cancel your order and place a new order. Please email or call us and a member of our team will gladly assist you.  

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com 

Cancellations & Refunds 

You can cancel an order at any time before the SIM card has been activated, and you will receive a full refund. SIM cards are only activated once collected in the presence of the customer. Once the SIM card has been activated we cannot cancel or refund your order. To cancel your order please email or call us and a member of our team will gladly assist you. 

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com