Faqs

FREQUENTLY ASKED QUESTIONS

What does Book on Request mean

Usually it means the hotel has filled or is close to filling its allocation of rooms so we need check with them first before completing your reservation. Do to our longstanding relationships with our hotel partners we are often able to confirm your booking where others cannot.

What does Reserve and Collect mean?

For services like booking attraction, theatre and tour tickets or mobile phone rental and sim cards you will need to provide a credit or debit card number in order to reserve your products which then will be available to collect in any of our stores. However for some products you will be asked to pre-pay for the item in order to guarantee availability and again collect in store. You will be advised at the payment stage which process is applicable to your product of choice.

Can I make a booking without a credit card?

Unfortunately – no. A valid credit card is a compulsory part of the reservation process. Hotels require us either to take payment from the traveller at the time of booking or to provide the credit card details to secure the booking.

What Credit/Debit Cards do you accept?

We accept all major Credit Cards including VISA, MasterCard, UnionPay (Only accepted in-store), Switch, VISA Delta, VISA Debit.

How do I know my reservation is confirmed?

An email confirmation with a unique booking number will be sent on the email addressprovided during the reservation process.

Can I make a reservation by phone?

Yes, if you have a valid credit card and would like to make a booking by phone, please dial UK: +44 (0) 207 592 3055.

Can I book a hotel for day use?

Yes we have a wide selection of hotels available for day use. Please call our reservations team on +44 207 592 3055 or email [email protected]

Is full payment taken at the time of booking a hotel room?

Dependent on the availability and the time scale of your booking full payment maybe required to secure your booking. You will be advised during the payment checkout as to whether your card has been billed immediately or taken as a guarantee for payment at the hotel.

GET IN TOUCH

For expert sales advices simply call our on call team. Our desks and lines are open 7 days a week. Our consultants are trained to resolve all general enquiries about your order, and are experts in hotel bookings and tourist services.

If you’d like to ask a question, make a comment on your experience of using weknowlondon.com, one of our desks, or tell us you’re not happy with a product or service you’ve received, please contact our customer relations department. We pride ourselves on finding solutions to problems. Therefore we are committed to resolving all issues that arise quickly and in a fair and reasonable manner. We aim to respond within 48 hours during opening times.

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