Whether you’ve got questions about a booking, or queries about London, get face-to-face personalised support from our London Experts by visiting our service desks in all arrivals terminals at Heathrow Airport.
Or contact us at any time before, during or after your stay by emailing [email protected].
For car transfer queries, please freephone +44 (0) 800 310 0442 or email[email protected].
We’re always keen to develop new partnerships, offer positions at our service desks at Heathrow, and provide a space for bloggers to share their stories with our visitors.
Due to public health and safety concerns, our retail desks at Heathrow Airport are temporarily closed as of 26th March 2020.
Important information - Coronavirus Update
Due to public health and safety concerns, some of our tours, attraction and theatre partners have made the decision to temporarily suspend operations. Please check the operators official websites for further information.
All transport is currently still in operation, and we will update accordingly should anything change.
Important information - Coronavirus Update
We've taken the decision to close our physical retail stores at Heathrow Airport from Thursday 26th March until further notice.
While we have done everything we can to remain open, the health and safety of our customers, employees and communities are our top priority.
Please only travel if your journey is essential, but should you require transport our car transfers are still available for online booking.
We are taking all possible precautionary measures to ensure our drivers and passengers safety.
If you need any help or have any questions, you can check out our FAQs or you can always talk to our customer service team.
In the meantime, take care of yourself and each other.
