Due to COVID-19 we are running a reduced service on electric vehicles. Our electric vehicle service operates between the hours of 04:30 AM and 21:00 PM. Please be advised that bookings outside these hours may be facilitated with an alternative vehicle.
Passengers and Luggage
You understand that if luggage or passenger numbers exceed the recommended amount for the vehicle you have chosen we cannot facilitate the booking and you will be charged for the total amount of your booking. If you are unsure of which vehicle to choose, please freephone +44 (0) 800 310 0442 or email [email protected] to speak to a member of our team who can assist you.
Should you need to make any amendments to your booking, please contact a member of our team by emailing [email protected] as soon as possible. Changes can only be made if requested at least 24hrs in advance of your booking.
We always recommend including a flight number if applicable. Our control team monitors all flight arrivals at airports to ensure that your driver will be waiting for you at the correct time. If there is a delay during your flight, you will have no way to contact us while flying, so by tracking flights we can ensure you don’t miss your driver or encounter any unnecessary waiting fees.
Meet & Greet
Our Meet and Greet airport service is a recommended but optional additional service that ensures your driver is waiting in the terminal for you as soon as you arrive. Only applicable to Heathrow Airport pick ups.
Driver Instructions allow you to provide specific details to your driver. This can be useful if you have a specific place you would like to meet your driver (for locations other than airports), or any other requirements they may need to be aware of.
You are welcome to provide and fit your own child seat. Under TfL regulations, please be advised that our drivers will not fit or provide child seats themselves. Children up to 14 years and 135cm in height are required to use a seatbelt in the rear seats.
Waiting Time Allowance
The first 15 minutes after the time stated on your booking confirmation are included free of charge. Thereafter, we will try to contact you for an additional 15 minutes. If we cannot get in contact with you, please be advised that you will be charged fully for the booking.
Additional waiting time is charged at £0.46 per minute.
Cancellations and Refunds
Please contact us by phone or email as soon as possible if you wish to cancel a booking. Please be advised that you may incur additional charges up to the full amount of the booking if you fail to cancel a booking prior to 24-hours before your agreed pick up time.