REFUND POLICY:

You may cancel any Booking by telling us in writing (either by letter sent by 1st Class Signed For delivery or email to the address from which the Booking was confirmed) at least 14 days before the date upon which the first element of that Booking is due to commence (time being of the essence) and in that event we will refund to you 75% of the cost of that Booking. Unless we agree otherwise you must cancel the whole Booking and not part of it.

If you fail to use any Voucher by the date agreed in your Booking we will not be able to refund the monies you have paid unless we have made a mistake or you are covered by the Regulations.

CANCELATION POLICY:

  1. ALL BOOKINGS, PRODUCTS, AND SERVICES

 

1.1 With confirmation of your Booking, we will provide either a Voucher which represents the product you have requested, or the product itself.
1.2 If there is an error in the Voucher or booking you agree to contact us immediately on 020 7592 3055 or by email to [email protected] to advise us of the error and we will do what we can to resolve it.
1.3 If you do not contact us in connection with an error in the Voucher or booking, you will be obliged to accept the Booking as shown in the Voucher and you will not be entitled to a refund.
1.4 You also understand and agree that if the Booking Confirmation is not exchanged for a Voucher before the time and date booked, we are not able to issue a refund for any reason.

1.5 You must take your Voucher to any of our Desks which will provide your products or services

  1. SIM CARDS, MOBILE PHONES, OYSTER CARDS, AND ACCESSORIES2.1 The Voucher issued for such products will expire 6 months from the date of the Voucher and, after that date, will have no value.
  2. CHANGES, CANCELLATION & COMPLAINTS

Cancellation

3.1 You may cancel any Booking by telling us in writing (either by letter sent by 1st Class Signed For delivery or email to the address from which the Booking was confirmed) at least 14 days before the date upon which the first element of that Booking is due to commence (time being of the essence) and in that event we will refund to you 75% of the cost of that Booking. Unless we agree otherwise you must cancel the whole Booking and not part of it.

3.2 If you wish to amend your Booking we will advise the Service Provider and assist you in making that amendment but you accept and agree that we have no control over whether an amendment can be made and in relation to any additional costs which that amendment may incur.

 

SERVICE PROVIDER FAILURE

As we are your agent we have no responsibility for the failure of any Service Provider and we will always do what we reasonably can to help you but if the Service Provider does not provide the service you have paid for or is not satisfactory we cannot be held liable.
As soon as you can, address your complaint to the most senior member of the Service Provider’s staff you can locate and make sure that you keep a note of their name, the time and date of your complaint and details of what, if any, promises have been made.
Send us details of the problem and we’ll do what we can to help.

For more detailed information please see our terms and conditions

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