In this bundle:

1x Heathrow Express Saver Ticket & 1x Visitor Oyster Card.

Peak Fares

Peak fares apply Monday-Friday from 07:00-10:00 and 16:00-19:00. This bundle does not cover these times. Should you require to use the Heathrow Express service at these times please purchase your products separately. 

Children Go Free

Children aged 0-15 years can travel free of charge in Express Class when accompanied by a paying adult, or can travel unaccompanied if they have proof of their air travel such as a valid flight booking or boarding pass. Photo ID will be required. Child tickets can be allocated from the airport when you collect your items, simply ask a member of our team to assist you. 

Accessibility

Accessibility is a priority for Heathrow Express and all customers are able to use the service unaided if they wish, with facilities designed with that aim in mind. 

The train floor is at the same level as the platform for easy wheelchair access, and all the sub-surface stations have step-free access.  

Every train has accessible toilets and designated zones where wheelchair users can find space to relax in comfort and safety. Platform-level accessible toilets are also available at all stations in which Heathrow Express operate. 

Schedule

Heathrow Airport to London Paddington Station 

London Paddington Station to Heathrow Airport 

Please note that due to COVID-19, services are subject to change. Check the Heathrow Express website for up to date schedules.

About the Visitor Oyster Card

A Visitor Oyster card is a smart card. It’s a quick and easy way to pay for your journeys on bus, Tube, tram, DLR, London Overground, River Bus and most National Rail services in London. It’s a cheaper way to travel than buying a paper single ticket or Day Travelcard when in London.  

The Visitor Oyster Card offers daily capping at £6.70. This means you can travel as much as you like in a single day and the amount you pay for your travel is limited (or capped).  

Purchasing with WeKnow means you can pick up your card from our welcome desks in all arrivals terminals at the airport, saving you time when you arrive and meaning you’re ready to travel straight away. 

Credit Allowances 

When you buy a Visitor Oyster card, you pay a one-off non-refundable fee of £5 and the card comes pre-loaded with £15 credit. Credit put on the card never expires and can be used for a return visit to London or passed on to friends and family. If you run out of credit, it’s easy to top up at Underground, DLR, London Overground, TFL Rail, most National Rail stations and over 4,000 local shops in London called Oyster Ticket Stops. 

If you do not use all the credit on your card, a refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine, however the card will be cancelled and you won’t be able to use it again for future travel.

Card Eligibility 

Anyone over the age of 11 will need their own individual Visitor Oyster card. Adults cannot travel together on a single card. Children up to 10 years can travel free at any time as long as they travel with an adult who has a valid ticket or travel card. 

Please note these products cannot be delivered and is only available for our free Click & Collect service from our welcome desks located within every arrivals terminal at Heathrow Airport.

When checking out, please make sure you select the correct terminal you will be arriving in. We will have your order ready at our welcome desk for when you arrive, all you need to do is bring your booking confirmation containing your reference number with you. It is always a good idea to screenshot your booking confirmation and reference number before you fly, just in case you encounter difficulties connecting to the internet when you land. 

Find out more information and FAQs about our Click & Collect service here. 

Booking Confirmation 

You will receive an email confirmation of your booking with details of your order shortly after you check out. In the event that you do not receive an email from us, please check your Spam folder before notifying us by email quoting your full name and post/zip code so we can locate your order and resend your confirmation.  

E: customer.services@weknowgroup.com 

Amendments 

You can make amendments to your order up to 24 hours before your order is due for collection. In some circumstances you may need to cancel your order and place a new order. Please email or call us and a member of our team will gladly assist you.  

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com 

Cancellations & Refunds 

You can cancel an order at any time before you collect your items, and you will receive a full refund. Once you have received your order we cannot cancel or refund your order.  

To cancel your order please email or call us and a member of our team will gladly assist you. 

T: 44 (0) 800 310 0442 

E: customer.services@weknowgroup.com