Your ticket confirmation: Your ticket is valid on your nominated date, or on any other date during normal hours, for up to 60 days afterwards. You will receive an email confirmation at time of booking with your ticket voucher included. A printed copy of this voucher must be presented on arrival at the venue, on the day of your activity. You may be refused entry if you do not present a printed copy of your voucher. Cancellation Policy: Tickets are not refundable. All sales are final and incur 100% cancellation penalties. Opening times: All year: 09:30 – 17:30 (last admission 17:00) Exceptions: Closed 24 - 26 December Open from 10:00 on 1 January. Children aged 15 years or under must be accompanied by an adult.